22bd's Privacy Policy

Last Updated: January 2026

1. Introduction and Scope of Policy

22bd is an online betting and casino platform operated for players in Bangladesh. We believe that protecting each player's personal information is our primary responsibility. This Privacy Policy explains what types of information we collect, why we collect it, how we use it, and how we keep it secure.

This Policy applies to the 22bd website, mobile version, and all digital services of the platform. We are not responsible for third-party websites or applications — we encourage you to read their own privacy policies.

2. Information We Collect

22bd collects various types of information. These are described by category below:

2.1 Registration and Account Information

When creating an account, you provide the following information:

• Full name and date of birth
• Valid email address and mobile number
• Bangladeshi National ID (NID) or passport number (for identity verification)
• Current address
• Preferred payment method (bKash, Nagad, Rocket, or bank details)

2.2 Financial Transaction Information

We keep transaction records for deposits, withdrawals, and other financial activities. This includes payment method details, transaction amounts, dates, and status. Our payment methods are: bKash, Nagad, Rocket, and bank transfer.

2.3 Technical and Device Information

When you use 22bd, we automatically collect certain information:

• IP address and geographic location (at the country level)
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Session duration and page visit patterns
• Cookie and local storage data (see details below)

2.4 Gaming Activity Information

Play history, bet amounts, win/loss records, and bonus usage records are stored. This information is used for responsible gaming monitoring, fraud prevention, and service improvement.

3. Purpose of Information Use

22bd uses collected information only for the following legitimate purposes:

• Account management: Registration, login, and identity verification.
• Financial transaction processing: Completing deposits and withdrawals.
• Customer support: Providing assistance via live chat and email.
• Fraud and money laundering prevention: Detecting unusual transactions.
• Responsible gaming: Supporting players at risk of excessive play.
• Service improvement: Analyzing data to enhance user experience.
• Legal compliance: Adhering to applicable laws and regulations.
• Communication: Sending important account notifications and service updates.

4. Information Sharing and Disclosure

22bd may share your information with others in the following limited circumstances:

4.1 Service Providers

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, and banking partners), technology infrastructure, and security services. These organizations receive only the minimum information required for their specific contracted tasks and are required to comply with our privacy standards.

4.2 Legal Obligations

We may be required to provide necessary information in response to applicable laws in Bangladesh, court orders, or legitimate requests from regulatory authorities.

4.3 Fraud Prevention

Information may be provided to relevant authorities to prevent money laundering, fraud, or other illegal activities.

4.4 Business Changes

In the event of a company merger, acquisition, or other corporate change, your information may be transferred to the new managing party. This Privacy Policy will remain in effect in such cases.

5. Cookies and Tracking Technologies

22bd uses cookies and similar technologies. Cookies are small data files stored in your browser. We use the following types of cookies:

• Essential cookies: Required to maintain login sessions and ensure security.
• Functionality cookies: To remember language preferences and other settings.
• Analytics cookies: To review platform usage and improve services.

You can block cookies by changing your browser settings, but this may limit some platform functionality.

6. Information Storage and Security

6.1 Retention Period

We retain your information while your account is active and for a specified period thereafter as required by legal and regulatory obligations. Information that is no longer needed is securely deleted or anonymized.

6.2 Technical Security Measures

22bd uses industry-standard security technologies to protect your information:

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted.
• Two-Factor Authentication support.
• Regular security audits and vulnerability reviews.
• Restricted access controls — only authorized staff can view personal information.
• Firewall and intrusion detection systems.

However, no one can guarantee 100% security on the internet. If you notice any suspicious activity, notify our support team immediately.

7. Your Rights and Controls

As a user of 22bd, you have the following rights:

7.1 Right to Access Information

You may request to know what information we hold about you. We will provide a complete summary within a reasonable time.

7.2 Right to Correct Information

If your account contains incorrect or incomplete information, you may request a correction. Some information can be changed directly from account settings; for other cases, contact the support team.

7.3 Right to Request Deletion

After closing your account, you may request deletion of your personal information. However, certain information may need to be retained for a set period due to legal and regulatory obligations.

7.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can unsubscribe via account settings or through the support team. However, important service-related messages (security alerts, transaction confirmations) cannot be turned off.

7.5 Data Portability

Where reasonable, you may request a copy of your data in a structured format.

8. Protection of Minors

22bd is for users aged 21 and above only. We do not knowingly collect information from minors. An age verification process is in place at registration, and identity document verification is carried out when necessary.

If we become aware that a minor's information is held by us, we will take immediate steps to delete it and the associated account will be closed.

9. International Data Transfers

To provide our services, some information may be processed on servers located outside Bangladesh. In such cases, we ensure that the relevant country or service provider maintains appropriate data protection standards and has security measures consistent with this Privacy Policy.

10. Third-Party Integrations

The 22bd platform may include content from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming, and others. These third-party software providers may have their own privacy policies, over which 22bd has no control.

Payment gateways (bKash, Nagad, Rocket, and banks) also have their own privacy policies. When making financial transactions, you come under the terms of those services.

11. Changes to the Policy

22bd may update this Privacy Policy from time to time. For significant changes, we will notify you via email or a platform notification. Continued use of 22bd after changes have been made will be considered as consent to the new policy.

The "Last Updated" date shown at the top of the page indicates the effective date of this Policy. Contact the support team if you need a copy of a previous version.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, contact our dedicated support team. We provide support in both Bengali and English, 24/7:

• Live Chat: Log in to the platform and chat directly at any time.
• Email: [email protected]

We aim to respond to all your inquiries within a reasonable time.